FAQ

FREQUENTLY ASKED QUESTIONS

Changed Mind About Order: If you have changed your mind about an order that has not been shipped yet, please contact us to request a cancellation. If the order has already been shipped, you can refuse the package upon delivery or ship it back to us for a refund of the item cost (shipping costs will not be refunded). Once we receive the returned item, we will process the refund.

Broken Item: If you receive a broken item, please contact us via email, and we will provide you with available options for returning or exchanging the item. We strive to resolve such issues promptly and ensure your satisfaction.

Order Not Received: All our shipments are assigned tracking numbers. Please use the tracking number provided to check the status and estimated delivery date of your package. If the tracking information shows that the package has been delivered but you haven't received it, we recommend contacting your local carrier or post office for assistance.

Looking for a Specific Item: If you are looking for an item that we currently do not have available for sale, please contact us, and we will do our best to assist you. We visit the parks and stores regularly, ensuring we have access to the most recent and accurate inventory. We are committed to helping you find the products you desire.

Best Price: While we do not accept offers on our products as we have already established our best price, we encourage you to check our coupon page for any available deals and promotions that might suit your needs.

Condition of Items: All our products are authentic, new, never opened, and free from defects. They are still in their original packaging, ensuring the highest quality for our customers.

Shipping Method: We primarily use USPS for shipping and offer services such as First Class Mail, Priority Mail, and Priority Mail Express. We strive to ship orders within one business day from the order date, and the estimated delivery date provided at checkout is typically accurate. If you have specific carrier preferences, please inform us, and we will accommodate your request.

Shipping to Another Person: You can purchase an item and have it shipped to a different recipient. Simply provide the shipping address during checkout, and we will ship the item to the designated recipient.

International Shipping: We offer worldwide shipping. Please provide your address during checkout, and we will ship the items to your desired location. Please note that for international shipments, customs fees may apply. While we mark the package as a gift with a value of $14.99 to assist with customs, we cannot guarantee that there won't be any additional fees, as customs policies vary from country to country.

Item Packaging: To ensure the safe delivery of our items, we carefully wrap and package them to prevent any damage during shipping and handling.

If you have any further questions or concerns, please don't hesitate to contact us. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.