Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, www.joianastore.com.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the web pages or products you view, the websites or search terms that referred you to our website, and how you interact with our website. We refer to this information as "Device Information."

We collect Device Information using various technologies:

"Cookies" are data files placed on your device that include an anonymous unique identifier. You can find more information about cookies [here].
"Log files" track actions on our website and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to record information about your browsing activity on our website.

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as "Order Information."

In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to fulfill orders placed through our website, process payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, and screen orders for potential risk or fraud. With your consent, we may also provide you with information or advertising related to our products or services based on your preferences.

We use the Device Information we collect to help us screen for potential risk and fraud, improve and optimize our website, and generate analytics about how our customers browse and interact with the site. This helps us assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to assist us in using your Personal Information as described above. For example, we use Shopify to power our online store, and you can read more about how Shopify uses your Personal Information in their privacy policy. We also use Google Analytics to understand how our customers use our website, and you can read more about how Google uses your Personal Information in their privacy policy. You can opt-out of Google Analytics [here].

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or protect our rights.

If you are a European resident, you have the right to access, correct, or delete the personal information we hold about you. Please contact us using the information provided below to exercise your rights.

DATA RETENTION

We will retain your Order Information for our records unless and until you request us to delete this information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at infojoianastore@gmail.com.